FAQs
Interested in becoming a new patient? Please read through these Frequently Asked Questions.
What if my insurance is OUT-OF-NETWORK?
For our patients who have out-of-network plans, they are still able to use their benefits. Every plan is different. Some out-of-network plans have no difference in out-of-pocket expenses and some have a minimal increase in the copay. Unfortunately, there are some plans in which the out-of-pocket expense is significantly more. If you would like to use your out-of-network benefits at our office, give us a call or email and our team can find out what your expected out of pocket cost would be before your visit so there are no surprises.
What if I don’t have insurance?
You don’t need dental insurance to receive dental care. I encourage you to check out our New Patient Fees and get started with a comprehensive exam. From there, you can decide to continue with treatment or you can seek care at a more affordable office but at least you will have a full understanding of your dental health.
Do you take Medi-Cal?
Unfortunately, this office does NOT take Medi-Cal, Denti-Cal, or any HMO plans at this time. We also do NOT take DeltaCare USA.
I don’t understand my insurance!
Let us help you! Every insurance plan is different. Although it is your responsibility to know your insurance’s coverage, we can help decipher through the uncommon lingo. Our goal is to be transparent in our fees, what your insurance will cover, and what the benefits and limitations of your plan are.
What if I can’t afford my treatment?
We offer 3rd party financing through Cherry, HFD, and Carecredit. These options help you afford the dental treatment you need before the conditions worsen and your dental treatment becomes more expensive. The most popular option for most patients is Cherry.
Do you see kids?
Yes we see kids for their exams and cleanings. If your child needs any dental treatment such as fillings, baby root canals, caps, or extractions, we will refer your child to a local pediatric office for the recommended work. After the work is complete, your child may return to our office for their routine exam and cleanings.
What if I miss my appointment or have to cancel at the last minute?
We strictly enforce a $100 no-show or late cancellation charge. We try our best to help you avoid this charge by sending you reminders of your appointment. When you don’t show up for your scheduled appointment, the $100 goes towards the salary of employees of the practice. We totally understand that emergencies happen so communication with the office is key to helping us understand why you have missed your appointment. Please keep this in mind when choosing to become a patient here.